The Top 5 Return Policies In Corporate America

Many people love to shop except when they buy something they have to return. Oftentimes, stores have varying return policies and it is difficult to keep up. Some want you to have a receipt, others don’t require one. Some have a time limit on when you can return a product, others are indefinite. Sometimes the small print on the receipt is difficult to read or understand. Here is a list of the Top 5 stores with the best and easiest return policies.

Hands down, experts agree that Nordstrom’s return policy is top notch. There are no time limits attached to returning purchases and even the most unusual items bought from Nordstrom can be returned with no questions asked. If you bought something online, do not worry as the return policy applies here as well. Nordstrom’s polite customer service staff will supply you with an adhesive label and the return shipping is free.
L.L. Bean

Optimal customer satisfaction is the goal at L.L. Bean and the company sets no limits on returns purchased online or at your local store. You can even return online items directly to a local store for a refund. If the product is defective or if you bought it with your store credit card, shipping is free. If not, however, there is a small fee. You do not need to provide your receipt to get a refund either.

One of the US membership clubs that prides itself on a stellar customer return policy is Costco. No receipt is required and members will receive a refund by the same method with which they paid. Consumer electronics are a popular item at Costco and customers can even return these to the store although there is a 90 day return period. However, that is the only exception as there is no time limit on returning other goods.

Zappos is a fully online store which has an excellent return policy so customers are not afraid to make purchases there. If the shoe doesn’t fit or if you are not entirely satisfied with your purchase, you have up to one year to return the product for a full refund. You can print out return labels online or a customer service representative will email you one. What is different about Zappos is the advanced return policy. If you need another size or color, they will send it to you in advance of receiving your return. You have 14 days without being charged to send back the initial product.

Target’s return policies include a 90 day time limit on products except electronics which have a 30 day window. The time limit is extended over the Christmas season. Customers do not need to produce a receipt if they paid by credit card, debit card or check. Online purchases can be returned to your local stores or you can ship it back to the company.

Company return policies can be confusing and in some cases are left up to the individual stores. But shoppers want to confidently know that they can return their purchases easily and without a lot of frustration. Shoppers can take comfort in knowing there are some stores out there today that have easy and seamless return policies so they don’t have to worry over a lost receipt or about buying an item online that doesn’t fit or is the wrong color.